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FAQ

GENERAL QUESTION

The cost would depend on weight based and the destination.

Yes. We do ship worldwide. However, our logistic service has not support to ship P.O Box.

Customers are responsible for all customs & duties associated with your own country. For detailed information, we recommend contacting your local custom office. we are legally required to declare the full value paid on all orders and must include the correct invoice for customs should they request.

COVID-19 UPDATE

Most in-stock items ship within 48 hours to process. However, during the pandemic COVID-19 issues delay might be expected up to 72 hours due to restricted working days in our warehouse. Please note that we do not ship on Sundays and on nationally observed Indonesian holidays.

Once you have received your shipping confirmation email, you can track your order on the courier service website to see the status of delivery. Please note that it may take 24 hours for tracking updated to appear.

Unfortunately, that is not possible as we have a no-refund policy.

Delivery methods, timing, and fees vary from item to item, so be sure to check individual product pages for delivery specifics. For items made of wood, rattan, and animal bones, customers would have to check with the policy and law in each country as it would vary from one to another.

PAYMENT METHODS

PayPal
Midtrans
DOKU
USD PayPal Balance
Local bank transfer: Internet Banking/Mobile Banking/ATM.
Local bank transfer: Internet Banking/Mobile Banking/ATM.
MasterCard,Visa, AMEX credit card.
MasterCard, Visa, JCB, AMEX credit card.
MasterCard, Visa, JCB credit card.

We are using Midtrans payment gateway and accept payments credit cards (Visa and Mastercard), Local bank transfer, GoPay and PayPal.

  1. Go to your check out page and fill in your billing address and shipping address.
  2. Choose credit card / bank transfer by midtrans and do not forget to read, agree and check the website terms and conditions. Click Place order.
  3. Choose ATM or Bank Transfer.
  4. You can choose your preferable bank source: Mandiri, BNI, Permata (this three have direct internet banking payment option), or else Other Bank.
  5. The next page will show your total amount. After confirming the total amount, please read and follow the How to Pay instruction below it.
  6. Click SEE ACCOUNT NUMBER. It will give you your unique bank account number.
  7. Please note with Midtrans the bank code is 009 or BNI.
  1. Go to your check out page and fill in your billing address and shipping address.
  2. Choose credit card / bank transfer by Doku Pay with DOKU and do not forget to read, agree and check the website terms and conditions. Click Place order.
  3. On Doku page will show your total purchase. After confirming the right amount, choose Bank Transfer.
  4. Click on Get Payment Code.
  5. The next page will show your payment code (bank account number), total amount, and your invoice number. Please read and follow the How to Pay instruction below it.
  6. Please note with DOKU the bank code is 008 or Mandiri.

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