FAQ

We are using Midtrans payment gateway and accept payments credit cards (Visa and Mastercard), Local bank transfer, GoPay and PayPal.

Luckily we do free shipping all over Indonesia. However, For international shipping, we use EMS (Express Mail Service) and the cost would depend on weight based and the destination.

Yes. We do ship worldwide. However, our logistic service has not support to ship P.O Box.

Customers are responsible for all customs & duties associated with your own country. For detailed information, we recommend contacting your local custom office. we are legally required to declare the full value paid on all orders and must include the correct invoice for customs should they request.

Most in-stock items ship within 48 hours to process. Please note that we do not ship on Sundays and on nationally observed Indonesian holidays.

Once you have received your shipping confirmation email, you can track your order on the courier service website to see the status of delivery. Please note that it may take 24 hours for tracking updated to appear.

Unfortunately, that is not possible as we have a no-refund policy.

Delivery methods, timing, and fees vary from item to item, so be sure to check individual product pages for delivery specifics. For items made of wood, rattan, and animal bones, customers would have to check with the policy and law in each country as it would vary from one to another.

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